CLIENT TERMS & SERVICE POLICIES
Legal & Policies
This page contains PrismTechTx LLC’s client-facing service policies, terms, messaging terms, payment expectations, remote support authorization language, and accessibility information.
For privacy and data-handling information, please review the Privacy Policy.
Terms of Service
By requesting service, submitting a consultation request, approving an estimate, scheduling support, authorizing remote assistance, or submitting payment, the client agrees to the applicable PrismTechTx LLC service terms and policies listed on this page.
PrismTechTx LLC provides information technology consulting, technology repair, troubleshooting, system hardening, backup planning, networking assistance, device setup, documentation, training, and related support services for residential clients and small businesses.
Service availability, timing, and scope may depend on issue complexity, client responsiveness, equipment condition, vendor availability, third-party platform limitations, parts availability, payment status, and other operational factors outside PrismTechTx LLC’s direct control.
PrismTechTx LLC may decline, pause, reschedule, or stop work when a request is outside the company’s scope, presents unreasonable risk, involves unsupported or unsafe systems, requires unauthorized access, conflicts with legal or ethical obligations, or cannot be completed safely or reliably.
SMS Terms
PrismTechTx LLC may use SMS or MMS messaging to communicate with clients about service requests, quotes, appointments, support updates, remote support coordination, invoices, payment reminders, account notices, and other service-related communications.
Message frequency varies. Message and data rates may apply. Clients may opt out of text messages at any time by replying STOP. Clients may request help by replying HELP or by contacting PrismTechTx LLC directly.
Consent to receive text messages is not a condition of purchase. SMS consent and mobile opt-in information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Clients should not send passwords, full payment card numbers, bank account details, sensitive identity documents, or other highly sensitive information by text message unless specifically instructed through an approved secure process.
Refund & Cancellation Policy
Refunds, cancellations, deposits, and billing adjustments are reviewed based on the type of work requested, the status of the service, time already spent, materials or licenses purchased, third-party costs incurred, and the terms of any approved estimate, invoice, or written agreement.
Labor already performed, diagnostic time, consultation time, remote support time, onsite visit time, project planning time, emergency or rush handling, and completed service work may be non-refundable once performed.
Hardware, software, licenses, subscriptions, special-order items, vendor fees, domain services, hosting services, payment processing fees, travel costs, and other third-party charges may be non-refundable when already purchased, provisioned, activated, consumed, or billed by a third party.
Cancellation requests should be submitted as early as possible. Missed appointments, late cancellations, or work canceled after preparation has already started may still be subject to applicable charges.
Remote Support Authorization
Remote support is provided only through an approved PrismTechTx LLC support session, ticket, appointment, or direct service communication. Clients should not install remote access tools, approve remote access, or allow device control unless the session has been coordinated with PrismTechTx LLC.
By approving a remote support session, the client authorizes PrismTechTx LLC to access the approved device or system for the purpose of reviewing, troubleshooting, repairing, configuring, documenting, or otherwise addressing the requested issue.
Clients are responsible for saving work, closing private or unrelated information, maintaining backups, and remaining available during the session when needed. Remote access may be ended by either party if the session cannot continue safely, reliably, or appropriately.
Temporary remote support access is intended for specific support sessions. Ongoing or unattended remote access requires separate approval and must be tied to an active service relationship, support arrangement, managed support plan, project, or other approved client agreement.
Service Expectations
PrismTechTx LLC aims to provide practical, clear, and reliable technology support. However, technology work can be affected by hardware failure, software defects, vendor restrictions, licensing issues, network conditions, account access, client-provided information, backups, and third-party service availability.
No specific outcome, repair result, recovery result, delivery time, response time, compatibility result, or security outcome is guaranteed unless expressly stated in a written agreement.
Some requests may require an estimate, approval, deposit, payment, additional documentation, vendor coordination, onsite visit, remote support session, or revised scope before work can begin or continue.
Additional client support guidance is available in the Client Support Information knowledge base.
Accessibility Statement
PrismTechTx LLC intends for its public website and client-facing resources to be usable, readable, and accessible to a broad range of visitors. Accessibility improvements may be made over time as the website, support systems, content, and business workflows continue to develop.
If you experience difficulty accessing content, using a form, reading a page, navigating the website, or interacting with a PrismTechTx LLC online resource, please contact PrismTechTx LLC so the issue can be reviewed.
Policy Updates
PrismTechTx LLC may update these policies from time to time. Updates will be posted on this page with revised language or an updated effective date when appropriate. Continued use of PrismTechTx LLC services after updates are posted means the updated policies apply going forward.
Contact
Questions about these policies may be sent to info@prismtechtx.com.