PRIVACY & DATA HANDLING
Privacy Policy
Effective Date: July 1, 2026
PrismTechTx LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have when using our website, requesting service, communicating with us, submitting payments, or participating in support services.
Who We Are
PrismTechTx LLC provides information technology consulting, technology repair, support, remote assistance, security guidance, system hardening, backup planning, device setup, networking assistance, and related technology services for residential clients and small businesses.
Our website address is: https://www.prismtechtx.com.
You may contact PrismTechTx LLC about privacy-related questions by emailing info@prismtechtx.com.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, phone number, business name, service address or general service location, device or system details, service request details, quote or consultation information, support ticket details, billing information, and any files, screenshots, descriptions, or other information you choose to submit.
We may also collect technical information related to your use of our website and services, such as IP address, browser type, device information, operating system, referring pages, form submission details, timestamps, security logs, and other information needed to operate, secure, troubleshoot, and improve our services.
How We Use Information
PrismTechTx LLC may use collected information to review and respond to service requests, provide consultations, prepare quotes or estimates, create and manage support tickets, schedule appointments, provide remote or onsite support, communicate with clients, send service updates, process payments, maintain business records, improve services, prevent fraud or abuse, protect systems, comply with legal obligations, and enforce applicable service terms or policies.
Website Forms and Service Requests
When you submit a website form, consultation request, quote request, support request, or similar inquiry, we collect the information shown in the form and use it to evaluate, route, and respond to your request. Form submissions may be used to create support records, customer records, quotes, estimates, invoices, or other business records related to your request.
We may retain form submission records, consent selections, timestamps, and related communications for administrative, legal, security, customer service, and business continuity purposes.
Support Tickets and Client Communications
PrismTechTx LLC may use a helpdesk or ticketing system to manage service requests, support communications, remote support coordination, follow-up activity, and service history. Information submitted through support channels may be stored in a ticket or customer record so that we can track requests, document work performed, maintain service continuity, and respond appropriately.
SMS and Messaging Privacy
If you choose to receive text messages from PrismTechTx LLC, we may use SMS or MMS to communicate with you about service requests, quotes, appointments, support updates, remote support coordination, invoices, payment reminders, account notices, or other service-related communications.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting PrismTechTx LLC directly.
Mobile opt-in data and SMS consent information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers only as needed to deliver messaging services, operate our business, comply with legal obligations, prevent fraud or abuse, or provide requested services.
Payments, Invoices, and Billing
When you receive an estimate, invoice, or payment request from PrismTechTx LLC, we may collect or process billing-related information such as your name, business name, email address, phone number, billing address, invoice number, payment amount, payment status, transaction reference, and related billing communications.
Payment card, ACH, or bank-payment information may be handled by a third-party payment processor. PrismTechTx LLC does not intend to store full payment card numbers or full bank account details on its website or internal systems.
Remote Support
If remote support is requested or approved, PrismTechTx LLC may collect information necessary to coordinate and document the support session, such as the ticket number, device name or description, operating system, client approval, session time, support notes, issue description, and work performed.
Remote support should only occur through an approved PrismTechTx LLC support session, appointment, ticket, or direct communication. Clients should not install remote access tools, approve remote access, or allow device control unless the session has been coordinated with PrismTechTx LLC.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support normal website operation, security, form functionality, login sessions, spam prevention, performance, and user experience. Some cookies may be set by WordPress, website plugins, security tools, embedded content, or third-party services used to operate the website.
If you log in to a website account, cookies may be used to remember login status and display preferences. If comments or other interactive features are enabled, cookies may also be used to remember information you choose to provide.
Comments
PrismTechTx LLC does not use public website comments as a primary support or service request channel. If comments are enabled and you leave a comment, the website may collect the information shown in the comment form, along with your IP address and browser user agent string to help with spam detection and moderation.
An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of a comment, your profile picture may be visible to the public in the context of your comment.
Media and Files
If you upload, email, or otherwise provide images, screenshots, documents, logs, or other files to PrismTechTx LLC, those files may contain personal information or technical details. You should avoid submitting sensitive information unless it is necessary for the requested service.
If images are uploaded to the website, they may include embedded location data or other metadata. Visitors to public website pages may be able to download and extract metadata from publicly visible images.
Embedded Content from Other Websites
Pages or articles on this website may include embedded content, such as videos, images, forms, maps, articles, or other third-party content. Embedded content from other websites behaves as if you visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content, including tracking interaction if you have an account with that third party and are logged in to that account.
Spam Prevention, Security, and Logging
We may use security tools, spam-prevention tools, CAPTCHA or reCAPTCHA-style checks, firewalls, access logs, monitoring, backups, and other safeguards to protect the website, business systems, clients, and service records.
Who We Share Information With
PrismTechTx LLC does not sell personal information. We may share information with service providers, vendors, payment processors, communications providers, hosting providers, email providers, helpdesk or ticketing systems, invoicing systems, remote support tools, security tools, backup providers, professional advisors, or legal authorities when reasonably necessary to operate the business, provide requested services, process payments, communicate with you, protect systems, comply with legal obligations, or enforce applicable terms.
We may also share information when required by law, subpoena, court order, legal process, government request, fraud prevention, security investigation, debt collection, dispute resolution, or to protect the rights, safety, property, or operations of PrismTechTx LLC, its clients, or others.
How Long We Retain Information
We retain information for as long as reasonably necessary to provide services, respond to requests, maintain customer and business records, document support history, process billing, resolve disputes, comply with legal obligations, maintain security, and support business continuity.
Some records, such as invoices, payment records, estimates, support tickets, consent records, security logs, and business communications, may be retained for administrative, legal, accounting, tax, fraud-prevention, or service-history purposes.
Your Privacy Choices and Rights
You may contact PrismTechTx LLC to request access to, correction of, deletion of, or information about personal information we maintain about you, subject to applicable legal, security, accounting, service, and business recordkeeping requirements.
You may opt out of SMS messages by replying STOP. You may also contact PrismTechTx LLC directly to update your communication preferences.
Children’s Privacy
PrismTechTx LLC does not knowingly collect personal information from children under 13 through this website. If we learn that information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.
Data Security
PrismTechTx LLC uses reasonable administrative, technical, and operational safeguards intended to protect personal information. However, no website, network, communication method, storage system, or electronic transmission can be guaranteed to be completely secure.
Links to Other Websites
Our website, invoices, payment portal, support articles, or communications may contain links to third-party websites or services. PrismTechTx LLC is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites or services.
Changes to This Privacy Policy
PrismTechTx LLC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website or services after updates are posted means the updated policy applies going forward.
Contact Us
For privacy-related questions or requests, contact PrismTechTx LLC at info@prismtechtx.com.